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Do you ship internationally?
Are items returnable?
What if an item arrives broken?
How do I know my items will be shipped carefully?
Do you have pets or smoke?
I sent an e-mail and never got a reply.


Do you ship internationally?
Yes, please contact me with your country and which item or items and I can tell you exactly what the shipping will be.

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Are items returnable?
All items are returnable in the same condition received. If an item breaks an insurance claim will be filed. Please read that faq. Shipping is non-refundable. Return shipping is non-refundable as well. Please keep this in mind. If measurements are missing, please be sure to ask before buying. I do my best to take real life looking photos and show any damage to the best of my ability.

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What if an item arrives broken?
In the unfortunate even that an item should arrive broken, please contact me immediately to initiate an insurance claim. I send all items fully insured. Also please retain all items including the broken pieces, packaging, bubble wrap and original box with shipping label.

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How do I know my items will be shipped carefully?
I have been selling on line since 1997 and have definitely learned a few things in that time. Happy customers are a priority to me. No one wants an item to arrive broken or to be disappointed in condition! I use 1/2" bubble brand new bubble wrap to pack large fragile items. For smaller less fragile pieces I sometimes use the smaller bubble wrap. Sets of flatware will be wrapped safely so they do not bounce around in transit. I do not use packing peanuts! I use newspaper as cushion. This is good for the environment :)

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Do you have pets or smoke?
I am happy to say we are a non-smoking non-fragrance home. We do have one old cat. She is clean and tidy and you should have no problems receiving items from our home. I clean all pieces before shipping and she does not have access to my office. I do however have two little men who like to color and sometimes you may find some "artwork" on the outside of your shipping box. I hope it makes you smile!

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I sent an e-mail and never got a reply.
Please check your Spam filter. I always reply to e-mails within about one day (unless it is around a holiday).

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Last Updated: 28 Jul 2014 15:01:29 PDT home  |  about  |  terms  |  contact
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